Delivery
UK delivery - £7 - Free for orders over £150
Collect from Workshop (Leek, Staffordshire Moorlands) - Free
International delivery - £15
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Need something sooner or looking for bespoke options?
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For more information on product or our services:
Email us at contact@alexanderjewellery.co.uk
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at brickandbean@nickhubbardjewellery.co.uk.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at brickandbean@nickhubbardjewellery.co.uk and send your item to: Alex&er Jewellery, Stanley Road, Stanley, Stockton Brook, Staffordshire Moorlands, ST9 9LL
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
f the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 10-12 Jacquline Harold Designs, Getliffe's Yard (off Derby Street), Leek, Staffordshire Moorlands, ST13 6HU
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Jewellery Care
Tips for General Jewellery Care
- Remove your jewellery before engaging in practical activities. This will ensure that your jewellery does not get accidentally damaged. Gold and Silver are soft metals and will bend much easier than other metals. We highly recommend you remove your jewellery every time you wash or sanitise your hands, exercise and shower.
- Chlorine water and beauty products for skin and hair can react with precious stones and metals, causing your jewellery to tarnish, discolour and even possibly corrode. Please put your jewellery on last, after applying cosmetics, scents and sprays.
- When storing your jewellery, we recommend doing so in airtight boxes or bags. Exposure to the environment can cause your silver jewellery to tarnish over time. Storing it sensibly will keep it looking newer for longer.
- Do not store your jewellery in damp or humid conditions as this causes tarnishing.
Finishes
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Something to note that matted finishes will become more shiny and polished finishes will become more dull as they are worn.
This is likely to happen quite quickly on rings which are subject to heavy wear but will take slightly longer for bracelets and longer again with earrings or necklaces as they are less likely to be knocked and rubbed.
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Jewellery is wearable art and we believe that the knocks and scratches tell your story with that piece. If you would like your piece to be refreshed then we are happy to renew the finish, for £10 + the cost of postage.
Sustainability Policy
All of our Silver and Gold is either recycled or Fairtrade. We use Fairtrade Silver and Gold when we can however, currently there is not enough bullion in circulation or the supply is too inconsistent to ensure that every piece is Fairtrade. When this isn't possible, we make sure to use recycled Silver and Gold.